June 15, 2014
We are very pleased to recommend with no reservation the services of Jim and Pauline Zenner as expert Real Estate professionals.
Jim has managed our property in Aptos, California very professionally, from finding a proper tenant to managing the property for almost two years. He never missed any payments or overlooked maintenance of the property.
When we decided to sell the property, Jim did a thorough market analysis, communicated our intent to sell to tenants with a lease and worked out terms to modify the lease that allowed showing the property to potential buyers.
Jim handled all the sale transactions involving 4 owners in 3 separate geographic locations electronically i.e., digital communication (DocUSign) throughout the transaction, detailed disclosure package, securing a strong offer from a well-qualified buyer in Georgia (including extensive HOA documentation.) Jim kept us informed of the transaction even during his vacation and saw through the close of escrow ahead of schedule.
We are very happy that all transaction closing documentation are securely retained for seven years after close of escrow.
I will be very happy to discuss any specifics of our recommendation with potential clients of Jim and Pauline Zenner and we strongly recommend their professional services.
Goud Memula, PhD
I would like to highly recommend Mr. Jim Zenner as your real estate agent. It has been a very pleasant experience for purchasing the multi-unit properties as well as managing the properties through him. He is really experienced, thoughtful for the clients, precise, punctual and kind.
He has great connections in the communities for client base and for any miscellaneous things that need to be taken care of.
I have purchased two multi-unit properties in Santa Cruz and from him and am looking for a third one depending on the market condition. I have been very comfortable and happy to have all the units managed by him.
Please do not hesitate to contact me (email@example.com) (408) 410-5720 should you have any questions.
To whom this concerns,
I would enthusiastically recommend Pauline and Jim Zenner as realtors. They very recently represented my partner and I during our search for a new home and were attentive, kind and thorough. We ended up having a very complex, stressful and difficult short sale and we couldn't have asked for better assistance from Jim and Pauline. They turned over every stone helping us and called me at least once per day during the process to be of service. They have a very deep and wide knowledge of the industry that is critical. Honestly, they really will do what it takes to reach the best possible outcome for you.
To whom it may concern,
I would like to express a gratuitous thank you to Jim Zenner for his excellence in helping me find the house for me. Jim made all efforts to suit my off the wall schedule to help guide me throughout the area for a house I would soon call home. Jim was recommended to me by a friend and I knew right away that he was the right choice. As a first time buyer I had no idea of what to do. House after house Jim guided me through all the pros and cons of the properties. His sincere honesty is what made me trust and appreciate the whole experience. I truly can't imagine a more pleasant or professional confidant than Jim. His drive for business and being on top of things were second to none and yet he made the pressure almost not even exist due to his professionalism and love of helping people.
I want other clients to have the same stellar experience as I did so I can only recommend the best that I know, and that is Jim Zenner.
Thanks again Jim!
Sincerely, Marc Mund
Dear Jim and Pauline
I would like to be able to tell your potential clients about the great experiences that I had in 2011 working with you.
First I asked you if you could help me sell a piece of commercial property that my sister and I owned. The tenant was the buyer. You referred me to a local attorney who could handle the matter for us. You explained that he could prepare the paperwork. This worked out well.
The next project was looking for another house in Santa Cruz. What was unique about this purchase was that my husband and I were going to help our son and daughter in law purchase a home. What I liked was that you worked with my kids and listened to what they wanted in this new home. You also knew how much money my husband and I were willing to spend. The mortgage payment, taxes etc had to be something the kids could handle on their own. You were very patient with all of us. I really liked that we could view existing inventory on your web site. I think we walked through several homes before we found one that met the criteria for four people. Once we decided that the house on Morrissey could be the one we would purchase, you worked around my complicated schedule to explain paperwork, working with our mortgage broker and helping through the title process. Your knowledge of reliable people to help the kids on their limited budget was amazing. I believed that you worked with my kids for six months. They have lived in their new home for almost a year. You understood where they wanted to live and what they needed in this property.
In March of last year, I asked you to list my family's beach house. This house had been my parents residence since the 1970's. The house was older and needed a little refreshing. Again, you had people that you recommended we use and you also helped supervise the job. During this time period, there were several houses for sale, with at least two others listed in my neighborhood. Since the house was on East Cliff Drive, you put the "coming soon" sign up right away, which of course attracted the attention of the neighbors. You told me that my neighbors just might know someone who they would like to be their neighbor. We looked at listings to see what was for sale in my area, how many days on the market and how were recent purchases financed in my neighborhood. You came up with the dollar figure for the sales price and I said no, it was too high, I wanted to move this house. One house up the street had been on the market for a year. You kindly told me that I could always drop the price and that you wanted to start with listing price "X". I also wanted to delay putting the house on the market as I was going to Hawaii for two weeks. Again you assured me that you felt that the house should be on the market for the Easter vacation. I realized that I had hired you to sell this house and you knew the market better than I did. I knew that you had my best interests in your hands. Before we left for Hawaii, I told you, "Remember Hawaii is three hours back. Don't call me until it is 11:00 your time to tell me you sold the house". Well, I had been on vacation a couple of days and you called to tell me you had an offer that was $25,000 less, all cash and a closing date of 30 days. We now laugh about how you went on my vacation to Hawaii, calling, emailing and faxing papers to me. My concern was would I be home in time to finish emptying the house before it closed. You assured me that their were people we could hire to get this done in a timely fashion. We had to use a different title company for the sale because my sisters half was sold using a power of attorney. Again, you helped us with the paperwork and even entertained my three year old granddaughter so I could listen to the title company's escrow officers instructions.
I can not say enough about Jim and Pauline's professionalism. They know the market and they get to know their client's. I was so please with each dealing I had with Jim last year. I have referred Jim to a couple of people and will continue to do so in the future.
Jim Zenner is a down to earth, warm, and personable individual. He is more
interested in finding his customers the right home than just making a sale.
Much of the initial time he spent with us focused on learning about us, our
wants, and our needs; he makes every effort to find the right fit for the
people he is representing. Jim will point out faults and concerns he
encounters, in houses & the neighborhoods, and often asks the question "are
you sure this is what you want?"
We love our new home. It is everything that we were hoping to find, and in a
wonderful neighborhood. Jim helped us find the perfect home, and worked hard
to negotiate a price within our means. The conclusion of our business with
Jim felt more like a celebration for all rather than some corporate sales
We love Jim and Pauline!
Matt, Athena, & Jaden